Refund policy

Last updated: 5 October 2026

Our 30-day quality promise

If you are unhappy with the quality of your Dankproof bags, contact us within 30 days of delivery and return the unused bags for a full refund of their purchase price. We provide free return postage for returns covered by this promise. Please contact us first to arrange a prepaid return method; do not pay for postage before we have arranged it.

This extra promise does not limit your statutory rights, including rights relating to faulty goods.

How to contact us

Email ryan@dankproof.co.uk or use our contact form. Include your order number and the items you wish to return. Keep proof of posting.

Business and correspondence address: Ryan Watts trading as Dankproof, 10 Victory Walk, London SE8 4ES, United Kingdom. Contact us for the prepaid return instructions before posting a quality-promise return.

Your right to cancel

UK consumers may cancel an online purchase without a reason by notifying us within 14 days after delivery, then returning the goods within a further 14 days. For a change-of-mind return outside our quality promise, you pay return postage. Reasonable inspection is allowed; any refund deduction will only reflect diminished value caused by handling beyond what is needed to inspect the goods.

Refunds

Cancellation refunds include standard outward delivery; any extra premium-delivery charge is excluded. We refund using the original payment method, without refund fees, within 14 days of receiving the goods back or evidence of return, whichever is earlier. Quality-promise refunds are processed within 14 days of receipt.

Faulty, damaged or incorrect goods

Contact us so we can resolve the issue and arrange return postage at our expense. Statutory remedies apply and are not subject to our unused-bags condition or 30-day quality-promise limit.

Optional cancellation form

You may copy and email or post this form, but any clear cancellation statement is sufficient.

To: Ryan Watts trading as Dankproof, 10 Victory Walk, London SE8 4ES, United Kingdom; ryan@dankproof.co.uk
I/we give notice that I/we cancel my/our contract for these goods:
Order number:
Ordered on / received on:
Customer name(s):
Customer address:
Signature (only if sent on paper):
Date: